Refund & Cancellation Policy

This policy explains how to cancel an order and request a refund fromthis store. Our goal is to keep this simple, fair, and quick.

1. Order Cancellation

Before Shipment

• You can cancel your order any time before it is marked "Out for Delivery" or "Shipped".
• Go to Orders > Order Details > Cancel Order in the app.
• Refund will be initiated automatically within 24 hours.

After Shipment / Out for Delivery

• Orders that have been shipped or are out for delivery cannot be cancelled directly through the app.
• You may refuse delivery, or contact us at our support team for assistance. Refund will be processed once we receive the unopened product back.

2. Returns

Eligible for Return

We accept returns within 7 days of delivery for:

• Damaged or defective products on arrival
• Incorrect product delivered (different from what you ordered)
• Expired or near-expiry products (food / consumables)
• Significantly different from the product description

NOT Eligible for Return

• Perishable items (fresh produce, dairy, meat) — only same-day complaint accepted
• Personal care, hygiene, or cosmetic items if the seal is broken
• Items damaged due to misuse or normal wear after delivery
• Customized or made-to-order products
• Digital products (e-vouchers, gift cards)
• Products without original packaging, tags, or accessories

3. How to Request a Return

1. Go to Orders in the app within 7 days of delivery.
2. Select the order, click Return / Refund.
3. Choose the reason and upload clear photos of the issue.
4. We review the request within 24 hours.
5. If approved, we schedule a pickup at your address (free of cost).
6. After we receive and inspect the product (1-2 days), the refund is initiated.

4. Refund Timelines

Refund timelines start from the day we initiate the refund (not the day you requested it). Bank processing times are outside our control.

5. Partial Refunds

In some cases, we may issue a partial refund:

• If only some items in the order are returned
• If the product shows signs of use (return value reduced)
• If original packaging / accessories are missing

6. Failed Deliveries

If we cannot deliver because:

• You were unavailable at the address (after 2 attempts)
• The address provided was incorrect or inaccessible
• You refused delivery without a valid reason

The order will be returned to us, and we will refund the order amount minus a logistics fee of ₹50 (or 5% of order value, whichever is higher).

7. Refunds for Cancelled Subscriptions / Pre-orders

Subscription cancellations apply to the next billing cycle. We do not refund the current period unless required by law. Pre-orders may be cancelled any time before dispatch for a full refund.

8. Disputed Refunds

If you believe a refund decision is unfair:

1. Contact our support team with your order number and reason for dispute.
2. We will review and respond within 7 working days.
3. If still unresolved, you may approach the Consumer Forum under the Consumer Protection Act 2019.

9. Contact

For any refund-related questions, contact our support team with your order number. Include photos if the issue is product quality.