Shipping Policy

Shipping Policy

Last updated: June 4, 2026

This policy explains how this store delivers products to you.

1. Service Areas

Currently we deliver to selected pincodes within India. To check if we deliver to your area:

  1. Open any product page
  2. Click Delivery Location
  3. Enter your 6-digit pincode
  4. We'll show available delivery slots for that area

If we don't deliver to your pincode yet, please contact our support team — we're expanding regularly.

2. Delivery Timelines

Estimated delivery time is shown on each product page based on your pincode. Typical timelines:

  • Same-day delivery: orders placed before 2 PM in covered areas
  • Next-day delivery: most metro pincodes
  • 2-4 days: tier-2 / tier-3 cities
  • 5-7 days: remote or hard-to-reach areas

Delivery times are estimates and may vary due to weather, festivals, stock availability, or courier constraints.

3. Shipping Charges

  • Shipping charges (if any) are shown at checkout before you pay.
  • Orders above the store's free-shipping amount (when offered) may qualify for free shipping.
  • Express / same-day delivery may have additional charges.

4. Order Tracking

Once your order is shipped, you'll receive:

  • An order confirmation email + SMS
  • A tracking link to follow your delivery in real time
  • SMS notifications at key milestones (dispatched, out for delivery, delivered)

You can also track all orders in Account > Orders.

5. Delivery Process

  • Our delivery partner will call you 10-30 min before arrival.
  • Please be available at the registered address during the delivery window.
  • For prepaid orders: present the order ID for verification.
  • For COD: keep exact change ready.
  • Inspect the package before signing — report any visible damage immediately.

6. Delivery Attempts

  • We make up to 2 delivery attempts.
  • If both attempts fail, the order is returned to us and refunded per our Refund Policy.

7. Address Changes

  • You can edit the delivery address before the order is shipped.
  • Once shipped, address changes are not possible.

8. Restricted Items

Some items have shipping restrictions:

  • Perishables (fresh produce, dairy) — limited to specific pincodes
  • Fragile items — extra packaging may take 1 additional day
  • Alcohol, tobacco — subject to state law and age verification

9. Delivery Issues

If you face any delivery issue:

  • Late delivery (beyond promised timeline by 24+ hours)
  • Damaged package
  • Wrong product delivered
  • Partial / missing items

Contact us within 48 hours of delivery at our support team with your order number. We'll resolve it quickly.

10. Contact

Shipping-related questions: our support team